Returns & Refunds policy

At SKETCHIFYE,

we are committed to protecting the privacy and security of our clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our online store. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information necessary for processing your orders and providing our services. This includes, but is not limited to:

-Personal Identification Information: Name, address, phone number, email, and pin code.

- Order Details: Information related to the products you purchase and any special instructions you provide.

- Communication Data: Any correspondence with our customer support via WhatsApp or email.

2. How We Use Your Information

We use the collected information for the following purposes:

- Order Fulfillment: To process and deliver your orders accurately.

- Customer Communication: To contact you via email or WhatsApp for updates, notifications, and support related to your order.

- Improving Services: To enhance your shopping experience and tailor our offerings to better suit your needs.

3. How We Share Your Information

Your personal information is kept confidential and is not shared with third parties, except in the following cases:

- Delivery Services: We may share your address, phone number, and pin code with delivery partners to ensure timely delivery of your orders.

- Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, while we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Your Rights

You have the right to:

- Access and update your personal information.

- Request the deletion of your data under applicable law.

- Opt-out of receiving promotional communications.

To exercise these rights, please contact us using the contact details provided below.

6. Contact Us

If you have any questions, concerns, or need further assistance, please reach out to our customer support team:

- WhatsApp: https://wa.me/message/N3XAKOYHUS44K1

- Email: sketchifye@gmail.com

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

Thank you for choosing SKETCHIFYE for your art and framing needs.